Management Tips – The Power of your Good Example

The key to improving the way people communicate with you is to model the behavior you want them to adopt.  Here are four ways to do that:

• Admit your errors.  When something goes wrong, confess to your part in the failure.  Say: “I take responsibility for…” and “I’m not sure about the others, but I do know that I failed to…”.
• Offer solutions, not complaints.  When you bring a problem to everyone’s attention, offer two or three ways to solve it.  Example: “We’re being swamped with incoming emails from customers.  Here are two ways we can handle the extra load without other work suffering…”
• Eliminate typos and misspelled words from your memos, reports and notes.  Writing errors reflect poorly on you and your organization.  Deliver that message by meticulously proofreading your written correspondence prior to distributing it. Use your spell-check function always, just in case you’ve made an error.
• Refuse gossip or spread rumors.  Showing respect for co-workers, bosses and your organization is contagious.  Speak well of people when they are not present and others will pick up on your signal.

Good Communication Sets Leaders Apart

Whether you’re a senior executive or a night-shift supervisor, you can become a leader in the eyes of those you manage, supervise, report to and work alongside.  In fact, some of those people probably already look up to you and follow your lead.

The key to developing your leadership is to take control of how you communicate with people in your workplace… even when you don’t realize you are communicating.

The one thing that sets leaders apart from supervisors and managers is how they communicate verbally and nonverbally.  Here’s what I mean:

• Managers give orders and make assignments.  Leaders ask for ideas.
• Managers delegate work.  Leaders offer opportunities to grow.
• Managers tell employees what to do.  Leaders ask employees what they think they ought to do.
• Managers instruct.  Leaders listen.
• Managers hold staff meetings.  Leaders communicate their vision to employees.
• Managers respond when it’s convenient.  Leaders respond promptly.
• Managers manage by policy.  Leaders lead by example.

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