Training & Development: Customer Service Excellence
- On 8 May 2017
- Posted by Chantal Mariotti
Customers are essential to a business and contribute to a business’ success and growth. Therefore, it’s important for your employees to get the proper training in order to keep customers satisfied enough to return to use your service. Customers want their concerns to be heard and resolved and it’s important to know how to respond when such a situation occurs. It’s essential that every employee who works in a customer service position has some type of formal customer service training. Our training workshops will provide your employees with the tools they need to courteously and professionally resolve any customers’ complaints, concerns or requests.
Listen to your customers. The most important aspect of excellent customer service is the ability to listen and clearly demonstrate that the customer`s concerns are being heard. In most situations, they just want to know that somebody cares about their problem and wants to sincerely remedy the situation. Employees should listen attentively and with empathy, what your customers have to say and then help them in any way they can.
We provide “At Your Service” Training. We will teach your customer service representatives to listen and respond with genuine concern. We teach customer service employees how to efficiently and respectfully deal with angry customers using re-enactment skits, role playing, and practical problem-solving techniques. We demonstrate how to create positive customer experiences and resolve negative consumer opinions. Trained customer service representatives can turn a negative experience into a positive one for your customers!
Importance of Customer Satisfaction. Many business owners believe that “the customer is always right” which is an important concept to maintaining future business with your customers. Someone who’s satisfied with your service will refer others to your business due to their pleasant experience; an unhappy customer will do otherwise. We address the value of a satisfied customer and provide proven methods and practices for creating and retaining customer satisfaction.