Training & Development: Customer Service Excellence

Sun May 19 2019

Customers are essential to a business and contribute to a business’ success and growth. Therefore, it’s important for your employees to get the proper training in order to keep customers satisfied enough to return to use your service. Customers want their concerns to be heard and resolved and it’s important to know how to respond when such a situation occurs. It is essential that every employee who works in a service-related industry, has some type of formal customer/guest service training. Our training workshops will provide your employees with the tools they need to courteously and professionally resolve any customers’ complaints, concerns or requests.

Listen to your customers. The most important aspect of excellent customer service is the ability to listen and clearly demonstrate that the customer`s concerns are being heard. In most situations, they just want to know that somebody cares about their problem and wants to sincerely remedy the situation. Employees should listen attentively and with empathy, what your customers have to say and then help them in any way they can.

We provide “At Your Service” Training. We will teach your guest service representatives to listen and respond with genuine concern and empathy. We teach guest service employees how to efficiently and respectfully deal with angry customers using re-enactment skits, role playing, and practical problem-solving techniques. We demonstrate how to create positive customer experiences and resolve negative consumer opinions. Trained representatives can turn a negative experience into a positive one for your guests!

Importance of Customer Satisfaction. Many business owners believe that “the customer is always right” which is an important concept to maintaining future business with your guests. Someone who’s satisfied with your service will refer others to your business due to their pleasant experience; an unhappy customer will do otherwise. We address the value of a satisfied guest and provide proven methods and practices for creating and retaining customer satisfaction.

Please call us today at (818) 845-5584 or email us at info@executivehrconsulting.com to set up a training session for your customer relations professionals.