The importance of employee focus groups
Employee Focus Groups allow company management to gather ideas and feedback from employees in regards to the effectiveness of their current policies and procedures. The focus groups are often conducted after employees complete an employee opinion survey. Focus Groups are the next steps taken to ensuring that employees’ concerns are resolved.
Management Training 101
Management Training 101 is designed to help managers understand their role within the business as well as how to use their position to bring out the best in their employees. It’s a great training module for new supervisors and managers; a great “refresher” course for seasoned managers and executives. The following are specific topics addressed in the training course:
Training & development: customer service excellence
Customers are essential to a business and contribute to a business’s success and growth. Therefore, it’s important for your employees to get the proper training in order to keep customers satisfied enough to return to use your service. Customers want their concerns to be heard and resolved and it’s important to know how to respond when such a situation occurs. It’s essential that every employee who works in a customer service position has some type of formal customer service training.
How we work: sound guidance
At Executive HR Consulting Group, one of our main priorities is to ensure our clients are compliant with all employment laws and legislation. Employees have many fundamental rights that must be adhered to in every work environment otherwise legal action can be taken and substantial penalties or fines may be imposed to the employer.
The importance of timesheets
Time is money and timesheets are an essential procedure to appropriately calculate the number of hours your employees have worked. Many smaller companies will forgo implementing a timesheet procedure and conduct their payroll and attendance using an unrecorded honor system. Regardless of the size of your company; even if you have just a very few employees, this type of unmonitored payroll system is NOT recommended.
Training & Development: Sexual Harassment
Harassment is a delicate, but necessary issue that should be addressed in every work environment. With proper training, managers and employees can detect when sexual harassment is taking place in the work environment and have the proper knowledge as to how to address or report such behavior. Aside from preventing lawsuits against the company, proper training can bring awareness and sensitivity to your staff.
Employee Opinion Survey
Placing a strong emphasis on employee relations is essential for maintaining a positive and productive workforce. It demonstrates that the company values its employees rather than just their work performance. Employee opinion surveys are a simple and effective way to improve employee relations and increase employee engagement by assessing the company’s performance through the eyes of their employees.
How We Work: Responsiveness
At Executive HR Consulting Group, we understand that many HR issues are time-sensitive and need to be addressed as soon as possible. Simple problems tend to escalate and grow if they are not resolved immediately. A quick response is usually always needed to address time-sensitive matters; we help you find sound solutions to your HR challenges.
Maintaining a non-union environment: Wages, benefits, and employee voice
Companies can maintain a non-union work environment simply by listening attentively and responding to their employees’ concerns. Unions, after all, are designed to represent workers who feel that they have unfair working conditions and no voice in the workplace issues.
HR Core Responsibilities
HR's core responsibility is to give you the peace of mind that your business is compliant with both state and federal employment law, as well as ensuring that HR best practices are followed. It is important to understand the difference between compliance matters and HR best practices, and even more important to make sure you are following both within your business.